All conferences, banquets and wedding functions booked at the hotel
by the client are subject to written acceptance by the hotel
and are made upon the following terms and conditions.
1. Numbers Attending:
client will advise the hotel of the number of persons attending
the function upon payment of the function deposit. The County
Hotel operates a minimum numbers policy which allows for a maximum
10% reduction in numbers from that given at the time of paying
the function deposit. Final numbers of persons are required at
least three full working days prior to the function. Catering
and charging will be based on such numbers notwithstanding that
the number of attendees may be less. If more than the guaranteed
number attend the function the client will be charged according
to the total number attending, but the hotel cannot be responsible
to a number in excess of 10% above the guaranteed minimum number.
any dispute arises as to the number of those who attend the function
the hotel shall determine the number and such determination will
be final and binding to the parties
the booking includes bedroom accommodation the full rooming list
is required not less than 14 days prior to the date of arrival.
The client shall provide on request by the hotel, all such information
which is available in relation to the function as may be necessary
to enable the hotel to make a fully informed assessment of its
obligations to provide the services.
The client agrees that the hotel may accept any verbal amendments
to the arrangements given during the course of the function or
its preparation, by the client, or by anyone acting or purporting
to act on the clients behalf, and the client and the clients agree
to pay for any additional service so provided.
i Account facilities will only be granted to companies
which have established credit facilities in advance.
function for which advance payment is overdue by more than 7 days
may be cancelled by the hotel and the cancellation fees detailed
in clause 8 will become payable immediately.
there are any queries on any part of an invoice, the client will
pay the undisputed balance of the sum owing on the date due and
the remainder on resolution of the query.
hotel reserves the right to withdraw credit facilities at any time
vi The company reserves
the right up to 8 days before the function to request payment of
a deposit at any time prior to the date of function the amount
of which shall be determined by the company. Should the client
fail to pay such a deposit within 7 days of being requested to
do so, the hotel may take the booking as being cancelled by the
complaint arising out of the function must be made in writing to the company
within 7 days of the function. The company will not give consideration to such
complaints unless received in such a manner and within such time limit and
thereafter be entitled to claim full sum due from the customer in respect of
client and persons attending the hotel shall
a - comply
with all licensing, health and safety and other regulations relating
to the hotel.
b - not carry out electrical or
other works at the hotel including amplification and lighting without
the hotel's prior written consent.
c - not bring any dangerous or hazardous items
into the hotel.
- not act in any improper or disorderly manner, leave
promptly at the appropriate time and comply with any reasonable
requests made by the hotel's employees.
not bring or allow to be brought liquor from outside the hotel
for consumption during a function at the hotel.
- not consume any food or drink in the hotel not supplied
by the hotel or its authorised caterers without the hotel's prior
g – not
use any smoke machines or strobe lighting equipment at any time
whether provided by the hotel or any outside party. All equipment other than that provided
by the hotel must have been checked by a qualified electrician within the last
12 months. Noise amplification at any event must not exceed
80 decibels at any time.
h – switch
off any sound equipment at the specified time or sooner if requested
by the management of the hotel
- any person or item in breach of these conditions may
be refused admission to or be removed from the hotel.
6. Cancellation by
hotel may cancel the bookings under the following circumstances
if the hotel or any part of it is closed due to circumstances
outside its control.
if the client becomes insolvent or enters into liquidation or receivership.
if the client is more than 14 days in arrears with any payments
to the hotel.
to avoid a breach of these conditions.
if it might prejudice the reputation of or cause damage to the
hotel. ii If
in such an event the hotel will refund any advance payments except
the initial deposit made but will have no further liability to
7. Cancellation by
i If the client cancels a reservation(s) the hotel reserves the right to claim the following sums, unless a booking is obtained for the same date(s) from a third party on no less favourable terms. All deposits received prior to cancellation are non-refundable.
a - cancellation 12 months in advance - deposit forfeited.
b - cancellation between 12 and 9 months in advance - 85% of total estimated charges.
c - cancellation between 9 and 3 months in advance - 95% of total estimated charges.
d - cancellation between 3 months and 30 days in advance - 100% of total estimated charges.
e - cancellations less than 30 days in advance - 100% of total estimated charges plus an additional 5% cancellation charge.
In all instances notification of cancellation must be made in writing and will be effective on the date received by the hotel.
hotel will be liable to the client and or persons attending the
function for injury to persons or loss or damage to property
only where and to the extent that it has been negligent but otherwise
be under no liability to them whatsoever.
client will be liable for any loss or damage to the hotel's property
including walls, light fittings and equipment (including items
hired for their use) or injury to any person including the hotel
staff and shall indemnify the hotel against any loss of liability
(other than the hotel's liability in (i) above rising from the
iii The client is advised
to consider arranging insurance for the function covering public
liability and loss or damage to it's property and that of persons
attending the function.
full cost of repairing or replacing the hotel's property as a result
of damage or breakage or removal of the hotel's property will be
charged to the client, whether this was caused directly by the
client or by a subcontractor working on the client's behalf.
v The owners and managers of the hotel shall not
be liable for any claim for personal injuries (including death)
to any person employed by the client, the hirer of the banqueting
areas nor any loss or damage of any kind whatsoever which may attribute
to any property belonging to the owners and managers of the hotel
or third parties on, in or upon banqueting areas or which may rise
out of or in consequence of any activities or operations whatsoever
carried on by the client the hirer in and upon the banqueting area
not for any claim, demands, proceedings, cost, charges and expenses
whatsoever in respect thereof or in relation thereto excepting
any claims which may arise as a result of the negligence of the
owners and managers of the hotel or their representatives. It shall
be the sole responsibility of the client to effect what insurance
or insurances they think fit in respect of the employment of any
performer, entertainer or otherwise and such equipment as required
during the occupation of the banqueting areas.
hotel will take all responsible steps to fulfil the reservations
to the best of its ability and in accordance with the details
provided. However, it reserves the right to provide alternative
services of at least an equivalent standard at no additional
cost to the client and the client shall have no claim in respect
of such alternative services.
contract is non assignable by the client and shall be governed
in all respects by English law.
hotel reserves the right to pass on to the client any additional
costs incurred by them for goods and services requested during
the course of the function or caused by the client not adhering
to the agreed times for services.
the company has taken all reasonable steps that the information
contained in its brochures, tariffs, leaflets and advertisements
are accurate it reserves the right to alter, substitute or withdraw
any service, facility or amenity without notice if necessary.
variation of these conditions shall be effective unless in writing
and signed on behalf of the hotel and the client.
level of noise, especially that produced by sound equipment, must
be kept to a reasonable volume. The hotel's determination as to "reasonable volume" will
be approved by the Local Authority.
i If you need to cancel a room at the hotel, please provide 48 hours notice prior to check in date.